Dr. Diane Hinds
8/3/2010
Several years ago, headlines declared dire warnings about what would happen to employers when the baby boomers hit retirement age. We were warned that boomers would leave in droves, taking all their knowledge with them. Employers were told to be prepared for unprecedented rates of retirement or suffer the consequences.
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Lisa Stock, SPHR
8/3/2010
Measuring customer satisfaction is important for a variety of reasons, but most importantly satisfied customers tend to purchase more products/services and are more loyal to their brand. Customer surveys are an effective and efficient way to gather useful data about what customers think about your products and services.
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Debra Dorgan, SPHR
8/3/2010
It makes financial sense that every organization should have clear procedures for handling employee relations and discrimination complaints. The failure to respond effectively and consistently to such issues will ultimately cost significantly more than the investment in good preparation and training.
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