Most business people today have too much to read. How can you ensure that your e-mail, letter, or memo is the one that gets read and acted on first? Spend a day learning and practicing techniques for creating clear, concise business communications that get your reader’s attention and response.
Learning Objectives
- Use a process to organize and write effective business communications.
- Recognize practical strategies for improving readability.
- Use proofreading strategies.
- Apply recommendations for improving e-mail
- Buffer “bad news” in e-mails and letters to customers.
